FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
   Orders are processed within 1–3 business days, and delivery typically takes 5–14 business days within the United Kingdom.
2. Do you ship internationally?
   Currently, we ship only within the United Kingdom.
3. Can I track my order?
   Yes, once your order is shipped, you will receive a tracking number via email.
4. Can I cancel or modify my order?
   You can cancel or modify your order within 24 hours of placing it. After this period, orders may already be processed and cannot be changed.
5. What is your return policy?
   Items can be returned within 30 days if they are unused and in their original packaging, with prior approval from our support team. Customers are responsible for return shipping costs unless the item is damaged or defective.
6. Do your products come with a warranty?
   Yes, all our products come with a 1-month warranty. If there is a manufacturing defect or fault under normal use within this period, we will replace the item free of charge.
7. What if I receive a damaged or defective item?
   Please contact us within 48 hours of delivery with photos, and we will provide a free replacement or full refund at no additional cost.
8. How long does it take to receive a refund?
   Refunds are issued within 10 business days after receiving and inspecting the returned item.
9. Who pays for return shipping?
   Customers are responsible for return shipping costs unless the item is damaged or defective.